Swiss Cab DispatchFrequently asked questions
Can't find your answer? Ask our assistant (bottom right) or email info@swisscabdispatch.com.
Where is your team based?
Our operations team works from Lahore, Pakistan, on your local time. Nights and weekends in the US, UK, Canada and Australia are normal working hours for us.
Will my callers know you're not in my office?
No. We answer with your company name, your greeting and your script.
Which dispatch software do you use?
We learn the system you already use, such as iCabbi, Autocab or TaxiCaller. You add us as a user, so you stay in control.
How does the free trial work?
After a short setup, we handle your calls for 2 full days (48 hours) at no cost. If you're happy, we continue month to month. If not, you owe nothing.
How fast do you answer calls?
We aim to answer within a few rings. Your dispatcher has your line open on their screen during your covered hours.
Can we keep our own phone number?
Yes. You forward your existing number to us during the hours you choose.
How much does it cost?
We charge by the hour with no setup fee. Your rate depends on your hours and call volume. See Pricing or ask for a quote.
Is there a contract?
No long contract. Month to month, with 7 days' notice to stop.
What if something urgent happens at night?
We follow your escalation rules and call your on-duty contact.
How do you keep customer data safe?
We sign an NDA, never store card numbers, and use customer details only to handle rides.
Do you work with limo and black car companies?
Yes. See Limo & black car.
Do you work with UK private hire firms?
Yes, on UK time. See UK private hire.
Will we get reports?
Yes. Every morning you get a summary of calls, bookings and anything that needs your attention.
Stop losing rides to missed calls.
Try our service free for 2 full days. No contract, no setup fee, no card required.