Swiss Cab DispatchThe Swiss Cab Dispatch Dispatcher Cost Calculator works out the full yearly cost of covering your phones with your own staff, including employer taxes, benefits, holiday cover and hiring, and compares it with any outsourced dispatch quote side by side.
In-house dispatcher vs outsourced dispatch: what does it really cost?
Work out the full cost of covering your phones with your own staff, then compare it with any outsourced quote.
- Full in-house cost
- Staff needed
- Side-by-side comparison
Results are estimates based on the numbers you enter. Nothing you type is sent to us.
What the Dispatcher Cost Calculator does
Full in-house cost
Wages plus employer taxes, benefits, hiring, training and equipment.
Staff needed
How many people your schedule really needs, including holiday and sickness cover.
Side-by-side comparison
A clear chart of in-house cost against any outsourced quote.
Yearly saving
The difference between the two, per year.
Get started in 4 steps
- 1Enter the wage
The hourly wage you pay, or would pay, a dispatcher in your area.
- 2Set the hours
Hours per day and days per week you need covered.
- 3Add the extras
Employer costs, hiring and training, and equipment.
- 4Compare a quote
Enter an outsourced hourly rate to see the yearly saving.
The hidden cost of night staff
A dispatcher's wage is only part of the cost. You also pay employer taxes, holiday and sick pay, overtime, and the time and money to recruit and train replacements. Night shifts have high staff turnover, so these costs come round again and again.
How many people do you need?
Covering 12 hours a day, 7 days a week is 84 hours a week, more than two full-time people. Add holidays, sickness and breaks and you need a third person on call. The calculator rounds up and adds one person for cover.
Comparing quotes fairly
When you compare an outsourced quote, check what's included: is it the same dispatcher each night, is backup included, are bookings entered on your system, and is there a contract? To get our rate for your hours, send us your fleet size and hours.
Dispatcher Cost Calculator: questions and answers
What counts as employer costs?
Payroll taxes, insurance, paid holiday, sick pay and any benefits you provide. 20–30% of wages is a common estimate.
Why is staff needed more than hours ÷ 40?
We round up and add one person, because you need cover for breaks, holidays and sickness.
Where do I get an outsourced quote?
Email us your hours and call volume and we reply within one business day.
Should I outsource all hours?
Not always. Many companies keep their daytime team and outsource nights, weekends and overflow.
Does outsourcing include backup staff?
With us, yes. A second dispatcher is trained on your account to cover breaks and absences.
Stop losing rides to missed calls.
Try our service free for 2 full days. No contract, no setup fee, no card required.