Swiss Cab Dispatch
Every growing taxi or limo company reaches the same point: the phones ring more than the team can answer. Do you hire, or do you outsource? Here's an honest look at both.
Cost
An in-house dispatcher costs more than their hourly wage. Add employer taxes, holiday and sick pay, overtime, and the cost of recruiting and training replacements, because night shifts have high turnover. Covering 12 hours a day, every day, takes more than two full-time people. Outsourced dispatch is usually billed by the hour, with backup staff included. Run your own numbers in the Dispatcher Cost Calculator.
Control
With your own staff, you can walk over and talk to them. With a good outsourced team, you keep control in a different way: they work as users on your own dispatch system, follow your script and rules, and send you a report every morning. You can remove their access at any time.
Local knowledge
This is where in-house staff have an edge at first. A good outsourced provider closes the gap by training on your area, landmarks, airports and regular customers before going live, and by keeping the same dispatcher on your account.
When in-house is better
If you have steady daytime volume and a reliable dispatcher who knows every street, keep them. Outsourcing works best for the hours that are hardest to staff: nights, weekends, holidays and peak-hour overflow.
The middle way
Many companies keep their daytime team and outsource nights and overflow. It's the lowest-risk way to stop missing calls. With our 2-day free trial you can test it on your own calls before you pay anything.